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System Engineer

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Job Description:

  • Take handover of tickets from Help Desk. (L0)
  • Remote and onsite troubleshooting and isolation of issues associated with the trouble ticket for the access network.
  • Responsible for troubleshooting mainly the below network equipment.
  • Wireless Access Points
  • On-site Firewalls
  • Gateway Servers (SIP and ANTLabs)
  • Load balancers
  • Remote access servers
  • L2 Switches, PoE and NON PoE switches. (edge Switches)
  • Routers
  • They might need to work with additional hardware as and when required and instructed.
  • Ensuring test of fixes prior to delivery of solution to End Customer and validation that fixes will resolve End Customer issues.
  • Application of the fixes and/or workarounds to restore the End Customer system to full operation.
  • Escalate to Level2 when unable to fix the issue.
  • Update the case notes properly.
  • Setup and tear down the events as per their manager's instruction.
  • Provide L0 support when required and advised by their manager/Supervisor.
  • Work on shifts and night standby as scheduled by their Manager/Supervisor.


Education / Certification Requirement:

  • BS/Diploma in Computer Science/Information Technology/Electrical Engineering, or equivalent field of study
  • Singaporean only
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Eunos / Geylang / Paya Lebar
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