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AV Engineer (Post Sales) (Salary up to $3000) For Local/ PR only

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AV Engineer (Post Sales)

(Salary $2,000- $3000) For Local/ PR only

Job Objective:

• Responsible for the provision of technical support and services for all post sales activities (i.e. preventive maintenance, fault diagnostic and resolution) to meet established Service Level Agreements (SLAs) in accordance with company’s standards and best practices

Core Responsibilities:

Fault Diagnosis and Rectification

• Perform onsite fault diagnosis and coordinate and liaise with product suppliers to resolve technical product issues related to video conferencing and audio-visual integrated solutions

• Perform offsite fault diagnosis to confirm the fault with support from product suppliers and liaise with operations for Return Materials Authorisation (RMA) cases

• Provide 24-hour standby telephone services (on rotational basis), in line with SAV’s service commitment to customers at all times

Preventive Maintenance

• Submit accurate and detailed service forms and preventive maintenance checklists to Customer Service Officer on a daily basis

• Escalate technical issues to manufacturer when the complexity of issue exceeds the individual’s capacity; approach internal specialists for technical advice when needed

Commissioning and Engineering Support

• Analyse tasks, resolve problems encountered and provide feedback and suggestions to superiors for future enhancement and knowledge sharing with the Post-Sales team

• Provide Pre-sales support for Services Sales, including the conduct of site surveys to assess for contract renewal and new contracts, and tallying the goods/ equipment specified in the Bill of Materials (BOM) against those found onsite

Job Specifications:

Educational Qualification:

• Diploma in audio-visual or information technology or Engineering in the electronics or electrical fields

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Macpherson / Potong Pasir
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