IT Support Executive  

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  • Date Listed11/10/2019
  • Job TypeFull-Time
  • EA License Number200510152N
  • Company Websitewww.easipos.com
  • Company NameEnterprise Advanced System Intelligence Pte Ltd
  • Education LevelDegree

v As a support executive, the individual will ensure that quality support is rendered to our Customers through phone support, remote support and onsite support.

v The general support coverage will be for the Front-end POS system.

Key Responsibilities:

Ø Provides Software support for our Front-end Point-Of-Sales System.

Ø Provides Hardware repair services and support for our existing POS hardware.

Ø Staging, commission, and decommission of Front-end POS system for POS rental, new store deployment, relocation, etc.

Ø Provide Training for Front-end POS system to Customers.

Ø Perform Level 1 Helpdesk troubleshooting, Level 2 remote troubleshooting, and Level 2 Onsite troubleshooting activities on Front-end POS system for existing Customers.

Ø Standby support for our Customers on off-office hours, weekends and public holidays on a rotational basis.

Requirements:

Ø Minimum Bachelor’s degree

Ø Able to communicate in Chinese (to liaise with clients and associates)

Ø Having experience in POS will be a plus

Ø Singaporean / PR are preferred

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