IT / Desktop Support Engineer (L2)
- Date Listed18/10/2020
- Job TypeContract
- EA License Number18C9409
- Company Websitehttps://srindusoftpl.com/career/
- Company NameSrindu Soft Private Limited
- Education LevelDiploma
Job Title: IT Desktop Support Engineer (L2)
Type : Contract
Job Location : Singapore
Date of Join : November
Duration : 1 Year Contract
Sector : IT
Salary : $2200 to $2400
Experience : 3- 5 Years
Contact us: email@example.com
Deskside Support (On site)
Operations and Administration
Service request and incident management
Device and software management limited to standard applications in the desktop and laptops
Installs, Moves, Adds and Changes (IMACs)
Assisting in Self Help Support.
Onsite Infrastructure Support for dedicated FTE locations
Asset disposal limited to third party coordinationRoles and responsibility:
Provide Deskside Support to the organization’s IT system and help to meet business goals.
You will ensure that all computers and networks operate efficiently with high uptime.
Install and maintain equipment and software
Maintain technical documentation in association with other functional departments
Provide excellent service and meet client needs by offering cost-effective technological solutions
Perform other tasks as and when assignedOperations and Administration:
Set up and test Desktop computer /Laptops / Printer’s/ Scanners / Projectors and other peripheralsService Operations (Common Services):
Provide support for Priority 1 or 2 incident as requested by Infrastructure or application support teams
Service Request management
Sub tasks associated with Service Request assigned to Desk Side services
Tasks related to Joiner / Leaver Service Request process
Continuous service improvement
Service Level Monitoring and managementInstalls, Moves, Adds and Changes (IMACs):
Receive, own end to end, coordinate and manage all user related IMAC requests ensuring satisfactory resolution and user updates as per defined processes for all delivered services. Coordinate to closure any requests escalated.
Contact the End User and schedule an appropriate, agreed time for the work to take place.
Coordinate approved IMAC requests with local support teams for delivery of IMAC services.
For new users and new hardware / software provide familiarisation and orientation activities to end userSupport for Telephony:
Coordinate to resolve end customer desk phones and liaise with the local PABX vendor for dedicated sitesSupport for Joiner / Leaver:
Coordinate with telephony team to supply phones to Joiner/ Leaver.
Provide induction to New joiners in co-ordination with HR team.Printer Support:
Toner / Cartridge replacement
Co-ordinate with Managed Printer service providerDevice support for RF Scanner / IP Camera:
Provide hands & eye support for devices like RF Scanner and IP Camera where applicable
Vendor co-ordination for problem resolution.Qualification & Experiences:
Minimum 3- 5 years’ experience.
Diploma or Degree in Computer Science or related field
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Working knowledge of Ms office products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills