IT / Desktop Support Engineer (L2) 

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  • Date Listed18/10/2020
  • Job TypeContract
  • EA License Number18C9409
  • Company Website
  • Company NameSrindu Soft Private Limited
  • Education LevelDiploma

Job Title: IT Desktop Support Engineer (L2)

Type : Contract

Job Location : Singapore

Date of Join : November

Duration : 1 Year Contract

Sector : IT

Salary : $2200 to $2400

Experience : 3- 5 Years

Contact us:


Job Description

Deskside Support (On site)

Operations and Administration

Service request and incident management

Device and software management limited to standard applications in the desktop and laptops

Installs, Moves, Adds and Changes (IMACs)

Assisting in Self Help Support.

Exception Requests

Onsite Infrastructure Support for dedicated FTE locations

Asset disposal limited to third party coordination

Roles and responsibility:

Provide Deskside Support to the organization’s IT system and help to meet business goals.

You will ensure that all computers and networks operate efficiently with high uptime.

Install and maintain equipment and software

Maintain technical documentation in association with other functional departments

Provide excellent service and meet client needs by offering cost-effective technological solutions

Perform other tasks as and when assigned

Operations and Administration:

Set up and test Desktop computer /Laptops / Printer’s/ Scanners / Projectors and other peripherals

Service Operations (Common Services):

Incident management

Provide support for Priority 1 or 2 incident as requested by Infrastructure or application support teams

Service Request management

Sub tasks associated with Service Request assigned to Desk Side services

Tasks related to Joiner / Leaver Service Request process

Problem Management

Service Transition

Continuous service improvement

Performance Management

Service Level Monitoring and management

Installs, Moves, Adds and Changes (IMACs):

Receive, own end to end, coordinate and manage all user related IMAC requests ensuring satisfactory resolution and user updates as per defined processes for all delivered services. Coordinate to closure any requests escalated.

Contact the End User and schedule an appropriate, agreed time for the work to take place.

Coordinate approved IMAC requests with local support teams for delivery of IMAC services.

For new users and new hardware / software provide familiarisation and orientation activities to end user

Support for Telephony:

Coordinate to resolve end customer desk phones and liaise with the local PABX vendor for dedicated sites

Support for Joiner / Leaver:

Coordinate with telephony team to supply phones to Joiner/ Leaver.

Provide induction to New joiners in co-ordination with HR team.

Printer Support:

Toner / Cartridge replacement

Co-ordinate with Managed Printer service provider

Device support for RF Scanner / IP Camera:

Provide hands & eye support for devices like RF Scanner and IP Camera where applicable

Vendor co-ordination for problem resolution.

Qualification & Experiences:

Minimum 3- 5 years’ experience.

Diploma or Degree in Computer Science or related field

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Working knowledge of Ms office products and computer peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills

Customer-oriented attitude

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