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WANNA EARN $2500-3000/MONTH? LOOKING FOR IT Desktop Support (Level 1)

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Responsibilities:

Provide high quality customer service to customers by building relationships and trust through appropriate communication and responsive services
Convey troubleshooting steps and information to customers via phone calls, and/or email

Troubleshoot technical problems and properly documenting all customer requests via a ticketing system

Provide support for all IT related needs such as:

Software and hardware installations, support, and troubleshooting, including Microsoft products and business specific applications

Microsoft products and business specific applications

Printer and related equipment troubleshooting

Use knowledge documents to implement solutions or appropriately escalate customers’ requests to the next tier of support

REQUIREMENTS!

Minimum diploma holder or equivalent with 1 years’ experience in an IT related role or IT Service Desk environment
Must be able to work during weekends
Working knowledge of Microsoft operating systems and applications
Working knowledge of LAN, WAN, AD, file server technology and use of ITSM tool

2 shifts - 7am - 6pm and 8am-7pm
4 working days per week

No roaming. Will be based in office

Might have to work 2-3 days during weekends. Additional ($80/day if activated on weekend).

Singaporean and PR given priority
Malaysians welcome.

Must be able to speak Mandarin to liaise with Chinese associates


Salary range: $2500-3000/month


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Orchard / River Valley
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