Customer Success Manager 

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  • Date Listed12/09/2019
  • Job TypeFull-Time
  • EA License NumberNIL
  • Company Websitehttps://tessaract.recruiterpal.com/career/jobs/22l7a
  • Company NameTessaract Technologies Private Limited
  • Education LevelDiploma

****** TO APPLY, PLEASE VISIT OUR GIVEN WEBSITE ADDRESS LISTED ABOVE ********


Company Description

Tessaract.io is a case management software for law associations, law firms, accounting firms, clearing houses and consultants. It is designed for absolute efficiency and refined control of tasks and schedules and seamlessly links with your current management tools for a hassle-free migration of existing information.

Job Description

We are looking for a client-centric customer success manager who is keen on managing enterprise software accounts with clients from the professional services industries. As a customer success manager, you will get to interact with our users directly and help them maximise value from our solution. If you enjoy building a personal connection with your clients and helping users solve their problems, we want you to join us!

Please send your resume to recruit@tessaract.io. Please note that only shortlisted applicants will be notified.

Job Requirements

  • Manage client onboarding, delivery & implementation, and retention
  • Provide training, technical support and strategic recommendations to existing clients
  • Work closely with Sales and Customer Support to ensure customer goals are met and uncover upsell potential
  • Analyze client feedback and monitor new and existing project plans and execute for desirable results
  • Notify process problems and challenges to sales and marketing departments and maintain brand relationships with sales and marketing teams and clients effectively
  • Provide client feedback to tech team and assist in developing new features
  • Prompt response to client requests or inquiries
  • Develop training or support aids necessary to improve customer satisfaction
  • Reach out to client post handing-over to ensure they are satisfied
  • Obtain testimonials from clients when appropriate
Qualification

Skills

  • Excellent skills in communication, over the phone, text, or email
  • Able to give clear instructions and speak with a variety of users from ground staff to management
  • Strong follow-up with clients
  • Ability to mediate between clients and our company and handle and resolve customer requests and complaints to minimise customer churn
  • Analyze customer data to improve customer experience
  • Aid in product design and product development with sharing of customer feedback
  • Experience as a customer success manager or accounts manager is preferred
  • Experience in a tech company is a bonus
Other Information

Characteristics

  • Patient and client-centric with a positive, pleasant attitude
  • Attention to detail, well-organised and able to multi-task
  • Excellent work ethic with prompt follow-ups
  • Clear reporting and strong communication
  • Respectful of client confidentiality

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