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L1 Support Analyst

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Duties:

  • Responsible to respond to user requests, incidents and problems on a timely manner
  • Communicate and provide status updates on issues to business users, management team and other stakeholders.
  • To understand and support procedures and guidelines defined by tower owners.
  • To be able to apply and relate procedures in handling day to day tasks.
  • Escalate and collaborate with respective Level 2 application support teams or other support if necessary.
  • To be able to provide innovative solutions and recommendations as needed




Requirements:

  • At least 4 years IT support experience
  • Degree in information technology, computer science or engineering
  • Functional knowledge in MS
  • Familiar with Windows platform
  • Excellent analytical skills and teamworking oriented
  • Have troubleshooting and problem-solving skills under pressure
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Pasir Ris / Tampines
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