Customer Relationship Management Officer (Automotive)
Date Listed 07/11/2018
Job Type Full-Time
EA License Number EA No. 08C2822
Company Website www.bizhubasia.com
Company Name Bizhub Asia Pte Ltd
Education Level Diploma
- Reporting to : Assistant Marketing Manager.
- The CRM & Marketing Officer plays a key role in the management of the CRM systems and its associated processes, and provides insight and information to support the team in implementing CRM strategies and activities to improve customers’ journey and experience with the brand and dealership.
- The CRM & Marketing Officer will provide support to the Marketing Team with CRM systems’ data entry, refining data management and cleansing, improving the overall customer experience, and to assist in marketing activities for new cars, used cars and aftersales departments.
- Responsible in ensuring the timely and accurate input of customer data and to cleanse and upkeep the data within the pre-set guidelines according to dealership retail standards.
- Assist the Marketing Team with event support and execution of Marketing and CRM activities and campaigns in line with customer retention strategies.
- Monitor the usage of salesforce by the sales team and to provide reports accordingly on a regular basis.
- To promote the right data input practices and processes across the entire team.
- To possess a customer first attitude and ensure that he/she is abreast of product knowledge.
- To assist with CRM Executive job functions in the person’s absence.
- Any other duties assigned by management from time to time.
- Comfortable with CRM and data related work across various systems.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Knowledge in other software - Sales Force, Autoline, Emarsys – will be an added advantage.
Qualified or interested candidates, kindly apply in through emailing your CV to us at: gida.bizhub(at)gmail.com
To facilitate faster application processing, please utilize the email stated and not Apply Now or Send Email links in this website.
We regret that only shortlisted candidates would be notified.
Bizhub Asia Pte Ltd
EA No. 08C2822