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**$2,500!!! *CUSTOMER ENGAGEMENT OFFICER*** 

Post an ad like this for FREE!
  • Date Listed01/08/2019
  • Job TypeTemporary
  • EA License Number13C6342
  • Company Websitewww.recruitfirst.co
  • Company NameRecruitFirst


Location: Pandan Cresent (Clementi mrt)

Duration: Immediate - 6 months

Working Hours: Mon-Fri 8am-5.30pm

Salary: $2,300 - $2,500


Responsibilities:

1. Customer Engagement:

• Deliver continuous Service Engagement in outbound call activities driving Total Customer Satisfaction

• Understand customers’ needs and provide appropriate solutions for service and sales enquiries

• Attend and provide timely response to customers’ enquiries, feedback, complaints over the phone, in personal and through written communications


2. Teamwork and Individual accountability

• Ensure proper documentation of feedback and the closure of each, within the agreed SLA

• Accountable for reports / tracking that details self-performance and team work

• For outbound calls – one must be responsible to achieve the service booking target whether at individual level / team level

• Execute any other tasks and/or projects as assigned by the Manager


Requirements:

• ‘O’ levels / Pre-U / Diploma in any field, with at least 3-5 years of relevant telemarketing, teleservice, customer service, or quality assurance working experience

• Service oriented and able to work well in a fast paced, team- oriented environment

• Bilingual in both English and Mandarin with strong interpersonal and communication skills

• Proficient in Microsoft applications, a plus if familiar with CRM experience



To apply, contact Ada @szeningtan


For more Job Listings: https://t.me/sgtemps


Tan Sze Ning

Outsourcing Team

RecruitFirst Pte Ltd

E.A. 13C6342


*Only shortlisted candidates will be notified