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Retail Supervisor 

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  • Date Listed16/12/2019
  • Job TypeFull-Time
  • Company Websitewww.sonatadancewear.com
  • Company NameSonata Rainbow Dancewear Pte Ltd
  • Education LevelDiploma

The Retail Supervisor oversees the work of the retail staff and supports the Retail Manager to ensure smooth operation of the store and excellent customer service. She executes the initiatives and directives from the Retail Manager in meeting the store’s objectives.

She is responsible in monitoring retail staff activity, receiving of merchandises, setting up displays, solving problems at a day-to-day level and assisting customers. The Retail Supervisor assists to guide the retail team to provide excellent customer service to achieve sale targets. As a supervisor, she understands the company mission and acts in a professional manner that aligns with the company and the brand, in order to be a role model to the team.


Job Responsibilities:

Key Tasks

Achieve sales

· Attend and participate in weekly sales briefing with the retail team

· Attend daily sales briefing with the rostered retail team

· Implement and execute instructions from the Retail Manager

· Discuss and provide information related to daily sales performance to Retail Manager

· Close sales

· Conduct product demonstration

· Recommend, educate and assist customer on products

· Document sale transactions

· Handle after-retail sales services

· Handle fulfilment of customer orders across stores

· Interact with customers

· Deal with and resolve general customer complaints

· Provide advice on products and services

· Sell products and services


Deliver service excellence

· Supervise the retail sales team by example in executing the service standard

· Guide and ensure excellent customer service delivery standards in every sales staff

· Demonstrate service vision

· Project a positive and professional image

· Respond to service challenges

· Provide Go-the-Extra-Mile services

· Work in diverse service environment


Deliver operation excellence

· Order and replenish regular/classic selling stock for sale

· Receive new collections to be stocked in stores

· Ensure all retail space and store facilities are in tip top conditions at all times

· Ensure store security and workplace safety policies and procedures are in compliant

· Execute store promotions displays, merchandising presentation and visual displays in accordance to management planogram

· Handle operations for retail promotions or events, etc.


Manage Retail Staff

· Carry out request from Retail Manager in training and possibly correcting or disciplining retail staff

· Allocating basic duties to retail staff at a day-to-day level, if necessary

· Motivate and encourage retail staff to further bolster efficient customer service

· Provide feedback on retail staff performance to Retail Manager for evaluation or review purposes


Job Requirements:

  • Extremely personable, positive, and approachable
  • Excellent verbal and written communication skills
  • Previous retail, sales and/or hospitality experience preferred
  • Proficient in English and computer literate for reports, results and customer details, etc.
  • Preferably a female staff with pleasant personality and appearance to liaise with female customers and children
  • Knowledge of or background in dance preferred, but not necessary
  • Full-time staff, available for a 5 day work week, including weekend
  • May have to rotate within the retail outlets when required
  • Singaporean, PR and Malaysian only

Qualifications:

  • Diploma Education or Professional Certificate / Bachelor Degree in Retail Management or other fields
  • At least 3 years of experience in retail, sales, or the equivalent combination of education and experience.