Customer Care Officer (Email) - 12 months - $2500
- Date Listed21/07/2021
Job Title: Customer Care Officer
- Location: Bendemeer / Clarke Quay / Geylang Bahru
- Working Hours: Monday – Friday, 0830 – 1800 (Subjected to changes and staggered working hours)
- Duration: 12 months
- Salary: Up to $2500 per month
- To resolve customers’ queries/issues/feedback received in a professional and effective manner and
- ensure targets for service levels are met
- Draft and respond to and resolve customers’ enquiries and feedback on company matters.
- Independently gather information from internal stakeholders to formulate personalized replies to
- customers in an effective and efficient manner. If necessary, contact customers over the phone for
- clarification/to resolve their queries.
- Accurately categories the customers’ enquiries and feedback which require follow-up or investigation
- by Customer Relationship Management (CRM) system and escalate the case to the domain experts
- using the CRM system.
- Possess good command of English.
- Min. 3 years of customer experience experience
- Min. Nitec
- Singaporeans only
Email: Kate.firstname.lastname@example.org Whatsapp: https://wa.me/6591548243 More jobs: https://t.me/persolkellyKATE Reg No: R1440784 (Foo May Cheng) EA License No: 01C4394