Customer Care Officer (Email) - 12 months - $2500 

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  • Date Listed21/07/2021

Job Title: Customer Care Officer

  • Location: Bendemeer / Clarke Quay / Geylang Bahru
  • Working Hours: Monday – Friday, 0830 – 1800 (Subjected to changes and staggered working hours)
  • Duration: 12 months
  • Salary: Up to $2500 per month

Job Scope

  • To resolve customers’ queries/issues/feedback received in a professional and effective manner and
  • ensure targets for service levels are met
  • Draft and respond to and resolve customers’ enquiries and feedback on company matters.
  • Independently gather information from internal stakeholders to formulate personalized replies to
  • customers in an effective and efficient manner. If necessary, contact customers over the phone for
  • clarification/to resolve their queries.
  • Accurately categories the customers’ enquiries and feedback which require follow-up or investigation
  • by Customer Relationship Management (CRM) system and escalate the case to the domain experts
  • using the CRM system.


Job Requirements

  • Possess good command of English.
  • Min. 3 years of customer experience experience
  • Min. Nitec
  • Singaporeans only
Email: Kate.foo@persolkelly.com Whatsapp: https://wa.me/6591548243 More jobs: https://t.me/persolkellyKATE Reg No: R1440784 (Foo May Cheng) EA License No: 01C4394
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Bedok / Upper East Coast
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