Restaurant Frontdesk Hostess (Chinese Restaurant) 前台礼宾招待员 (中餐厅) 

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  • Date Listed12/10/2019
  • Company Websitehttp://www.thefamoustreasure.com
  • Company NameFamous Treasure Chinese Restaurant 名厨
  • Full-Time, Part-Time, Student Intern
  • Language ability in spoken/written Mandarin (bilingual in English is a bonus)
  • Preferably Singaporeans/Permanent Residents, but work permit or S Pass holders may also apply
  • Preferably with some F&B experience (service, cashiering, reservations, customer relations, POS/CRM systems etc)
  • 全职,兼职,学生实习生
  • 普通话口语/书面语言能力(英语为双语者可加分)
  • 最好是新加坡人/永久居民,但也欢迎工作证或S Pass人士申请工作
  • 最好具有一些餐饮经验(服务,出纳,客户预订,客户关系,POS / CRM系统等)

RESTAURANT FRONTDESK HOSTESS


Duties:

  • Manage guests in a timely and efficient manner
  • Answer phone calls and reply email enquiries in a professional manner
  • Make and confirm reservations, manage waiting lists and seating charts
  • Maintain and coordinate printing of the regular and special restaurant menus
  • Working knowledge of restaurant seating arrangements, menus, food ingredients, service crew daily assignments, timing patterns and workload capacity
  • Familiarise with frequent guests and preferences, coordinate with the Service and Kitchen Teams on any special dietary requirements and requests
  • Anticipate guest needs and be aware of all guest requests
  • Report guest complaints immediately and ensure follow up is done
  • Handle new registrations for restaurant membership program and forward any updates of member details to backend office


前台礼宾招待员

职责:

  • 以及时和高效的方式招待客人
  • 以专业的方式接听电话并回复电子邮件查询
  • 进行并确认预订,管理候补名单和座位表
  • 保持和协调常规和特殊餐厅菜单的打印
  • 熟悉餐馆座位安排,菜单,食品配料,服务人员的日常工作,时间安排和工作量
  • 熟悉常客喜好,与服务和厨房团队协调任何特殊饮食或布置上的要求
  • 预测访客需求并了解所有访客请求
  • 立即报告客人投诉,并确保跟进
  • 处理餐厅会员计划新注册,并将会员细节的任何更新转发给后端办公室

Famous Treasure Chinese Restaurant 名厨
13 Stamford Road, #02-28 Capitol Piazza, Singapore 178905
Email: admin@famoustreasure.com.sg
Tel: 6881 6668 (pls look for Ms Summer Han)
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13 Stamford Road, #02-28 Capitol Piazza, Singapore 178905
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